If you purchased from your checkout will look like this with the notification at the top of your cart stating that you will receive your game codes by email from Amazon. For local retailers such as BestBuy stores, information for redeeming your code will be included on your in-store printed or emailed receipt. For example, online retailers such as and will email you the code and instructions or you may find it under the account information section of your online profile for that specific retailer.

If you purchased your desktop or laptop system from a retailer such as BestBuy or Amazon, game codes and instruction for how to redeem it will be provided by the retailer. Purchased from other retailers such as Amazon, BestBuy or others. This accessories box could be a black box or more often, it's the motherboard box included with your shipment.

If you purchased your desktop or laptop system from the website, then your code will be printed out with instruction for how to redeem it on a sheet that is included inside the accessories box that came with your system. Whether or not you have game codes included with your purchase depends on where you purchased it from, see the two below options. I can't find my game codes with my new computer I'm getting an error that a qualifying product was not detected in my system.

I'm getting an error that my game code has already been redeemed. I'm getting an error that my game code is invalid. I checked the accessories box and still can't find the game codes.

I can't find my game codes with my new computer. Below are some instructions for how to get your game bundle codes, where to find it, what to do if you have errors redeeming and how to redeem it depending on the product.

How to redeem amd xbox game pass code